Welcome to Wild Greens

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FAQs Page

Subsciptions

How do I suspend my subscription?

Log into Wild Greens:  www.wildgreens.com.au

Go to: My account / My Subscription / Actions / Suspend

You will see the message ‘your subscription has been put on hold‘ as seen below

Setting up a new Subscription Order

  • Log into Wild Greens
  • Select your subscription plan   ie weekly or fortnightly
  • Select the date for your subscription start date  [select the date BEFORE your delivery day   ie delivery is Friday, enter Thursday’s date]
  • Subscribe Now
  • Go to Checkout
  • Check your order, once happy with your selection
  • Proceed to Checkout

  • Enter your billing and shipping address
  • Leave any [delivery / message for gift / likes or dislikes] notes in Order Notes
  • Select method of payment    ie  Credit Card or Direct Bank Transfer (EFT)

  • Select SUBSCRIBE NOW
  • View the status of your subscription in your account.

 

You now have the flexibility to:   Suspend / Cancel / Change Address / Change Payment / Renew your subscription

How do I change the frequency of my Subscription?

You CAN change your subscription from weekly to fortnightly or vice versa

  • Log in to your Wild Greens account
  • Select ‘My Account’
  • Select ‘My Subscription’
  • Select ‘Edit Subscription’

  • Change your ‘Order Frequency’  [change the date if necessary]
  • Select ‘Subscribe Now’
  • Complete ‘Checkout’

If you do get stuck, contact Mel who can easily assist you – office@wildgreens.com.au / 0412 812 283

Updating your Credit Card

How do you update your credit card?

If you have a subscription with Wild Greens and your credit card needs updating.  Follow these procedures to update:

  1. Log into your account
  2. Go to ‘my account’
  3. Select ‘subscriptions’
  4. Click on your subscription
  5. Select ‘change payment’
  6. Use a ‘new credit card’
    If you have more than one subscription select the box ‘update payment on all subscriptions’
  7. Select ‘change payment method’
  8. Enter the details of your new card

If you get stuck please do not hesitate to contact Mel @ Wild Greens to give you some assistance.


Delivery

When will your delivery arrive?

Orders should be placed online prior to 8pm the day before your delivery is due.  See delivery schedule for your area.
Deliveries will occur between 1pm to around 7pm. Office deliveries before 4:30pm (please advise closing time).
If you have any concerns regarding your order please contact Mel:  office@wildgreens.com.au / 0412 812 283.

Payment

We have two payment options available:

  • eWay / Credit Card (Visa and MasterCard) – we use Australia’s leading payment gateway, eWay® as this is the safest, quickest and easiest method of payment for immediate payment & delivery.
  • Direct Bank Transfer (EFT) – make your payment directly into our bank account (BSB 013 011, Account No 4286-95763 [details will be emailed to you in your order confirmation].  Please use your Order Number as the payment reference. Your order will not be shipped until the funds have cleared in our account.

Where do I add my order NOTES

You can add a note to your order  ie delivery instructions, a message to go with your gift, your likes or dislikes, or a message to Mel.

  • When you are finished shopping proceed to CHECKOUT

  • On the billing and shipping address page there is a box provided for any notes.

  • Enter any notes about your order here.

 

Christmas – do Wild Greens deliver?

YES we do!

Mel & Darren work until Christmas Eve (24 December) delivering Christmas Hamper boxes (normal boxes also available) to get you through the Christmas rush.

We create an extra special Christmas Box (value $199) which contains all the goodies you need for Christmas and after.

We then have a much needed 3 week break to return back super refreshed for another year of fresh delicious fruit & veg delivered to your door.

 

Closed:   25 December 2021

Return:  17 January 2022

What happens to your Subscription over Christmas?

Don’t worry, Mel will pop your subscription on hold until we return – the week of 17 January.

If you wish to restart your subscription later, easy – contact Mel to advise when you want to restart and Mel will do the rest for you.

Christmas Gift Idea!

Why not send a Wild Greens fruit & veg box to your loved ones for Christmas.  Great gift idea, leave all the hassle to us – we will deliver to their door and your loved ones will love it.

 

 

Is there a Delivery Fee?

We try and deliver FREE of charge wherever possible.  We have allocated delivery days for most areas [click here for delivery days].

There is a $12 delivery fee automatically charged if you fall outside our normal delivery area or delivery day.

NOTE:   If your order exceeds 25kg OR more than one box is ordered we reserve the right to charge extra delivery fees to your order to cover our courier charges.


General

Christmas – do Wild Greens deliver?

YES we do!

Mel & Darren work until Christmas Eve (24 December) delivering Christmas Hamper boxes (normal boxes also available) to get you through the Christmas rush.

We create an extra special Christmas Box (value $199) which contains all the goodies you need for Christmas and after.

We then have a much needed 3 week break to return back super refreshed for another year of fresh delicious fruit & veg delivered to your door.

 

Closed:   25 December 2021

Return:  17 January 2022

What happens to your Subscription over Christmas?

Don’t worry, Mel will pop your subscription on hold until we return – the week of 17 January.

If you wish to restart your subscription later, easy – contact Mel to advise when you want to restart and Mel will do the rest for you.

Christmas Gift Idea!

Why not send a Wild Greens fruit & veg box to your loved ones for Christmas.  Great gift idea, leave all the hassle to us – we will deliver to their door and your loved ones will love it.

 

 

Having Trouble Logging In?

  • Before placing your order you must login to our website  [top right of your computer or top left on your mobile]

  • You know you are logged in successfully as your name will appear in the top left of the screen

  • Once you have entered your username and password, tick ‘remember me’ for an easy login next time you visit our website.
    IF you have forgotten your password select ‘lost your password’ for a new password to be emailed to you.

 

  • If you place your order first before logging in you will get an error saying:  “an account is already registered with your email address”.

  • Click on ‘returning customer’ and enter your email address and password.  Once you are logged in successfully your name will appear in the top left of the screen.

  • After 3 attempts you will be locked out of the website for 15 minutes.  So wait and give it another try later.
    If all else fails, contact Mel who can place your order for you.

 

 

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