Welcome to Wild Greens

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Customer Service

Returns

Please choose carefully as we do not give refunds for a wrong decision.

Wild Greens guarantees the quality of their produce and will gladly exchange any produce you are not happy with as long as we are contacted the same day of delivery.
If you do have any concerns please contact us at office@wildgreens.com.au.

Order History

All orders are saved so that you have your own personal order history; you will be able to review all the orders you have placed in the past and also track the status of any new orders.

Subscription Orders

You can set up a one-off, weekly or fortnightly order. To set up a weekly or fortnightly subscription order – select your frequency and then proceed to checkout. Your credit card will NOT be charged until your subscription falls due. If you need to pause your weekly or fortnightly subscription order – email Mel at office@wildgreens.com.au to pause your delivery whilst you take a break.

Payment

We take two forms of payment:

  1. Credit Card (Visa and MasterCard) – using Australia’s leading payment gateway, eWay®. We chose this as the safest, quickest and easiest method of payment for immediate payment & delivery. Click here to learn more about eWay.
  2. Direct Bank Transfer (EFT) – make your payment directly into our bank account (BSB 012 417 Account #41222 3104), this will also be in your order confirmation email. Please use your Order # as the payment reference. Your order will not be shipped until the funds have cleared in our account.

Privacy and Security

In order to fulfil an order you place via our website, it is necessary for us to collect certain information from you. The type of customer information we ask for includes name and address for billing and delivery purposes, phone number, email address, and product preferences.
Wild Greens also maintains a customer database referred to on the website as “our newsletter” for the purposes of sending out information that may be of interest to our customers, such as new product information.
Wild Greens takes seriously the issue of our customer’s privacy, and has taken the appropriate measures to ensure with confidence that any information given to us by our customers is protected. We will not disclose any of your personal information to any third parties. We will not use this information in any other way than those outlined in this statement. No credit card number is stored in the system.
If at any time you no longer wish to be notified about new Wild Greens products or services or promotions, you should contact us using the unsubscribe link in your email or send us a message using the contact us form, and Wild Greens will delete your personal information from our system.

Terms and Conditions

This website is owned by, and content is published by Wild Greens you must not access, browse or use this website unless you agree to be bound by the terms and conditions set out below. If you do not agree to these terms and conditions, you must not use this website. Wild Greens reserves the right to make changes at any time, without notice, to any element of the website. All content and functionality on this website is provided “as is” and without warranties of any kind by Wild Greens express or implied. Wild Greens does not want to receive confidential or proprietary information from you through this website.

Your Account: You agree to accept responsibility for all activities under Your Account and password. All orders are saved so that you have your own personal order history; you will be able to review orders you have placed in the past and also track the status of any new orders.

Disclosure:  it is your responsibility to supply correct delivery information; if we do not receive the correct information required for delivery we are not responsible if you fail to receive your order.
You need to provide true and correct information about you. If we receive information about you that is untrue, incorrect or not current we have the right to suspend your account. We are able to override the delivery date you provide, if it does not match up with the area and corresponding delivery days as stated under Delivery Days.
Your use of this Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the content. All images, photographs and graphics on the Wild Greens website are copyright protected.
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